Terms and Conditions for Using the Services of Gorilla Rage Room Szczecin
1. General Provisions
These Terms and Conditions define the rules for using the services of Gorilla Rage Room Szczecin, operated by TUZAMORE Sp. z o.o., based in Szczecin.
These Terms and Conditions apply to all persons making reservations and participating in sessions.
Making a reservation, purchasing a voucher, or participating in a session constitutes acceptance of these Terms and Conditions.
Before the session begins, each participant is required to read and sign the participation agreement applicable on the premises, along with the safety rules. The Terms and Conditions available on the website are for informational purposes only and do not replace the document signed on-site before the session. Here you can review the PARTICIPATION TERMS. Here you can review the SAFETY RULES.
2. Reservations and Payments
Session reservations can be made via the website, by phone, or by any other method made available by the organizer.
A reservation is considered confirmed after online payment or upon receiving confirmation via SMS or email.
For unpaid reservations, the organizer reserves the right to contact the client (by phone, SMS, or email) on the day preceding the scheduled session to confirm attendance. Failure to confirm the reservation by the specified time may result in its cancellation. This provision applies only to unpaid reservations.
Package prices are gross prices and apply in accordance with the information provided on the website.
Available payment methods are specified during the reservation process.
By making a reservation and payment, the client agrees to the service being provided on a specified date and acknowledges the loss of the right to withdraw from the contract.
3. Rescheduling and Cancellation
The client may reschedule the reservation no later than 24 hours before the planned session by contacting the organizer by phone or email.
Rescheduling requests submitted after this time are not guaranteed.
In the case of cancellation less than 24 hours before the session or failure to attend, the fee for the service is non-refundable.
The reservation concerns a service provided on a specific date; therefore, the client does not have the right to withdraw from the contract.
In exceptional circumstances, the client is requested to contact the organizer immediately — the organizer may, at their discretion, offer an alternative solution.
4. Delays
A delay exceeding 10 minutes may result in a shortened session or refusal to provide the service.
Shortening of the session due to lateness does not entitle the client to a refund or price reduction.
5. Cancellation of a Session by the Organizer
The organizer reserves the right to cancel a session for technical, organizational, or safety reasons.
In such cases, the client is entitled to reschedule or receive a full refund.
The organizer is not responsible for additional costs incurred by the client.
6. Safety Rules
Participants are required to strictly follow staff instructions.
The use of provided personal protective equipment is mandatory, including in particular: a face shield, a light safety jacket, and other protective gear provided by the organizer.
Persons under the influence of alcohol, drugs, or other intoxicating substances will not be allowed to participate and are not entitled to a refund.
Destroying or removing items not intended for smashing is prohibited.
Failure to comply with the rules may result in termination of the session without a refund.
The organizer reserves the right to refuse participation or interrupt a session if a participant’s behavior, physical or mental condition, or other circumstances may pose a threat to the safety of participants, staff, or property. The organizer is not obliged to provide a detailed reason.
7. Liability
Participation in activities is at the participant’s own risk.
The organizer is not liable for damages resulting from failure to comply with these Terms and Conditions or staff instructions.
If damage is caused by a participant, the organizer has the right to charge them for repair or replacement costs.
8. Participant Age
Sessions are intended for adults.
Persons aged 16–17 may participate only with written consent from a parent or legal guardian and after signing the Terms and Conditions.
Persons aged 13–15 may participate only in the presence of a parent or legal guardian, who signs the agreement and assumes full responsibility for the minor throughout the session.
The organizer reserves the right to verify the participant’s age before the session.
9. Health Contraindications
Participation is not recommended for persons with heart conditions, epilepsy, injuries, pregnancy, or other serious medical conditions.
The participant declares that they have no medical contraindications to participate.
10. Monitoring and Promotional Materials
The premises may be monitored by video surveillance for safety purposes.
The organizer may take photos or short promotional recordings only with the participant’s prior consent.
11. Vouchers and Promotions
Vouchers are valid for 12 months from the date of purchase unless stated otherwise.
Vouchers are non-refundable and cannot be exchanged for cash.
Vouchers may be used only within their validity period.
If a package of higher value is selected, the client must pay the price difference.
Promotions and discounts cannot be combined unless stated otherwise.
12. Final Provisions
Purchasing a reservation or voucher constitutes acceptance of these Terms and Conditions.
The organizer reserves the right to amend these Terms and Conditions. The current version is always available on the website.
Matters not regulated herein shall be governed by Polish law.
13. Smash Package Contents
Smash packages include the possibility to destroy items in quantities and categories specified in the package description on the website.
Definitions used in package descriptions include:
Small items – lightweight objects that can be lifted with one hand and are intended for quick, intensive destruction, including: toys, dolls (e.g., Barbie-type), plastic figurines, small decorative elements, small pictures, frames, minor accessories, and similar items.
Large items – items of greater size or weight requiring the use of both hands, such as child car seats, larger pictures, larger decorative elements, crates, casings, and similar objects.
Electronic equipment – such as monitors, keyboards, printers, computers, small household appliances or their parts, with hazardous components removed.
Medium furniture – furniture that can be destroyed during one session, e.g., a chair, bedside table, small cabinet.
Large furniture – larger furniture such as a dresser, desk, wardrobe, or their parts.
The above examples are illustrative and do not constitute a closed list.
Final classification of items and selection of specific elements included in a package is made by the organizer’s staff, taking into account safety, availability, and the nature of the session.
The organizer reserves the right to modify package contents, including the type and number of items within a category, without changing the nature of the service, particularly in case of item unavailability.
The organizer reserves the right to change package prices and contents. Such changes do not affect reservations paid before their introduction.